System Integrators 2017-02-08T21:29:09+00:00

Solutions For System Integrators

System integrators are more than just integrator, they perform the role of first tier support, trainers, and technology specialist. A System Integrator must not only provide their customers their best sales and technical support, their after-sales support has to be top-notch to ensure recurring business. Our solution leverages the right technologies so businesses can spend less time and resources worrying about support and more time focusing on core competencies.

GET IN TOUCH

Overview

Whether you’re challenged with meeting SLAs, support engineers can’t keep track of customer emails, or are just looking for more efficiency when it comes to keeping your customers satisfied, we understand that all businesses are different, and that’s why our System Integrator Solutions are designed for that kind of flexibility.

Whether your customers are small local business or large enterprise organisations, our solutions will can be customised to fit your customers demands:

  • Unable to on-board more customer service officers to handle your customers enquiries?
  • System Engineers and Support Engineers are flooded with customer emails and messages?
  • Unable to keep track of your customer enquiries?

SupportTrack
KEEPING YOUR CUSTOMERS FIRST

Customer Relationship Management

CRMs need to focus on customers and SupportTrack takes customer satisfaction to the next level with a powerful support system that helps you track and resolve issues quickly via the integrated ticket system and customer reminders. Keeping track of customer and staff communication has never been easier.

Project Management

Keep track of projects in one place and easily follow their progress. With SupportTrack System Integrators have the ability to auto import support from email, add notes, create invoices. Organize your projects in stages and change stages easily with drag and drop. Create good looking proposals for leads or customers and increase sales.

Invoicing and Sales

The biggest worries for any System Integrator is to keep track of their every version of their quotation and invoices. With SupportTrack, we are able to streamline this process and keep track of every changes. SupportTrack allow managers to set and track staff KPI, our goal tracking system will also alert manager when the staff has hit their KPI.

Improve Customer Satisfaction

With SupportTrack, System Integrators are able to keep track on customer request and set reminder for staff to attend to customers. Integrated into our application is the ability for customers to log in and view the update of their project, this reduces the need for System Integrators to keep emailing or messaging the customer progress updates, the system will automatically inform customer when a milestone is completed.

Accountability

Managers are able to track their staff response time to customer queries and also keep track of the work done by their staff. This will increase accountability of their staff actions and quality of their staff work.

Increase Productivity

SupportTrack management solutions do not only help the company in managing their tasks and projects, but it also improves the teamwork and collaboration of the team, thus, improving productivity. It enhances the way the team communicates with each other.

An international firm of architects, planners and interior designers specialising in a wide range of commercial, residential and public sector projects.

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